As soon as your order leaves our warehouse, you'll receive a tracking number that you can use to track the status of your shipment on the DHL website. You can find the tracking number in the shipping confirmation you received from us or in your customer account.

Click here to go to the DHL Tracking Portal

Is your package missing, or did you not receive a tracking number? If so, please contact our customer service with your order number.

We process your order very quickly. Therefore, we may have already shipped your order before you cancel it.

If you'd like to cancel your order, please send us a message as soon as possible with your order number.

You can easily redeem your coupon code in your shopping cart under "View Order Details" in the "Enter Discount Code" field.

If all the conditions of the gift certificate are met, the purchase amount will be reduced by the value of the gift certificate.

Please note the following:

Only one coupon code can be redeemed per order. Not all coupons can be combined with other discounts.

Certain promotional items may be excluded from the redemption of gift certificates.

It is not possible to redeem a coupon code retroactively on an order that has already been placed.

To view your previous orders, log in to your customer account using your email address and password. You'll see your order history right away.

If you haven't received your order within the specified delivery time, please contact our customer service.

In the past, it has often happened that our customers’ packages were dropped off at a package store or with a neighbor. Please check to see if you’ve received a notification from DHL via email, the app, or mail. Also check the tracking link to see the shipment history; there you’ll usually find the address of the location where the package was dropped off.

Delays may occur in some European countries.

Unfortunately, there are times when the shipping company or DHL indicates that the package has been delivered, but the customer has not received it.

Please check to see if you’ve received a notification from DHL via email or in your mailbox. Sometimes packages are left with neighbors or held at a package pickup location. If this is not the case, please contact our customer service. In such cases, we will initiate a postal investigation.

We pack your order with love and the utmost care.

If your package or the products inside were damaged during shipping, please email us immediately with clear photos of the box, the address label, the contents, and the damage. We need these photos to file a claim with the shipping carrier.

Please always include your order number so we can process your request more quickly.

Please contact our customer service to let us know that you would like to cancel your order and receive a refund. We will generally refund your money immediately once we cancel your order. Depending on the payment method, it may sometimes take longer for the payment provider to process the refund. We have no control over this.

Please contact our customer service team to let us know that you would like to return your order and receive a refund. We will review the matter with you.

We'll refund your money as soon as we receive and inspect the returned products. Please allow up to 3 business days. Depending on the payment method, payment providers may sometimes take longer. This applies in particular to Klarna.
We have no control over this.