FAQs

If you create an account, you won't have to re-enter your information the next time you visit. You can also view your past orders and participate in our loyalty program.

Click on the icon with the head in the menu; you'll be automatically redirected to a page where you can click "Create Account."
Fill in your information here. You'll automatically receive an email where you can confirm your email address.

Click "My Account" in the upper right corner next to the shopping cart and enter your login information there. Then click "Login," and you'll be logged into your account.

If you want to change your password or have forgotten it, that's no problem. Just click "Forgot Password" when you log in. After entering the email address you used to register with us, you'll automatically receive a link via email. Once you've opened it, you can set a new password.

Once you're logged in to your customer account, you can edit your personal information under "Edit Address."

Unfortunately, it is no longer possible to change your address after an order has been placed.

You cannot delete your customer account yourself. Please contact our customer service for assistance.

As soon as your order leaves our warehouse, you'll receive a tracking number that you can use to track the status of your shipment on the DHL website. You can find the tracking number in the shipping confirmation you received from us or in your customer account.

Click here to go to the DHL Tracking Portal

Is your package missing, or did you not receive a tracking number? If so, please contact our customer service with your order number.

We process your order very quickly. Therefore, we may have already shipped your order before you cancel it.

If you'd like to cancel your order, please send us a message as soon as possible with your order number.

You can easily redeem your coupon code in your shopping cart under "View Order Details" in the "Enter Discount Code" field.

If all the conditions of the gift certificate are met, the purchase amount will be reduced by the value of the gift certificate.

Please note the following:

Only one coupon code can be redeemed per order. Not all coupons can be combined with other discounts.

Certain promotional items may be excluded from the redemption of gift certificates.

It is not possible to redeem a coupon code retroactively on an order that has already been placed.

To view your previous orders, log in to your customer account using your email address and password. You'll see your order history right away.

If you haven't received your order within the specified delivery time, please contact our customer service.*

In the past, it has often happened that our customers' packages were dropped off at a package store or with a neighbor. Please check to see if you've received a notification from DHL via email, the app, or mail.

*Delays may occur in some European countries.

Unfortunately, there are times when the shipping company or DHL indicates that the package has been delivered, but the customer has not received it.

Please check to see if you’ve received a notification from DHL via email or in your mailbox. Sometimes packages are left with neighbors. If that’s not the case, please contact our customer service. In such cases, we’ll initiate a postal investigation.

If your package or the products inside were damaged during shipping, please email us immediately with clear photos of the box, the address label, the contents, and the damage. We need these photos to file a claim with the shipping carrier.

Please always include your order number.

Of course, we'll take care of sending a replacement.

Please contact us atinfo@everstack.deto let us know that you would like to cancel your order and receive a refund. We will generally refund your money immediately. Depending on the payment method, it may sometimes take longer for the payment provider to process the refund. We have no control over this.

Please contact us atinfo@everstack.deto let us know that you would like to return your order and receive a refund. We will refund your money as soon as we receive and inspect the returned products. Please allow up to 5 business days.

You can find all products that are halal-certified in our Halal Certificate. Click here

We are not a brand that specializes in halal products. However, when we are able to offer a product as such, we ensure that the process is handled properly and that it is certified.

Click here to view the certificate for our dietary supplements/food products -> View Certificate